To maintain cost efficiency and streamline our operations, Makios Technology has established a comprehensive shipping and return policy. This policy outlines the responsibilities and obligations of both the customer and Makios Technology concerning the shipping, insurance, and return of products. It is important to note that all sales are final, and all products are sold as-is.
Shipping and Insurance Responsibilities
- Customer's Responsibility for Shipping Costs: Makios Technology does not cover the costs associated with shipping in either direction. It is the customer's responsibility to arrange and pay for the shipping of any items to and from Makios Technology. This includes the initial shipment of the product to the customer as well as any potential returns, repairs, or exchanges.
- Insurance Coverage: If the customer desires insurance coverage for the item during shipment, the cost of such insurance shall be borne by the customer. It is strongly recommended that the customer insures the item to protect against potential loss or damage during transit.
- Claims for Loss or Damage: Makios Technology is not liable for any items that are lost, damaged, or otherwise affected during the shipping process. The customer must address any claims related to shipping issues directly with the shipping carrier. This includes claims for loss, damage, or any other shipping-related incidents.
Return Policy and Dead on Arrival (DOA) Items
- No Return Policy: Makios Technology enforces a strict no-return policy. Once a product has been sold and delivered to the customer, it is not eligible for return under any circumstances. This policy is in place to ensure the integrity and reliability of our sales process.
- Coverage for Dead on Arrival (DOA) Items: In the rare event that a product is determined to be dead on arrival (DOA), Makios Technology will cover the item. A product is considered DOA if it fails to operate according to the manufacturer’s specifications upon initial receipt and first use. The customer must report a DOA item to Makios Technology within a specified period, typically 7 days from the date of receipt, to be eligible for coverage.
Product Usage and Support
- Final Sale and As-Is Condition: The sale of all products from Makios Technology is final, and all products are sold as-is. This finality and as-is condition are to ensure that all sales are conclusive and that customers are aware of their responsibilities upon purchase.
- No Usage Support: Makios Technology does not provide any form of support or assistance regarding the usage of the product. The customer is solely responsible for understanding how to operate and use the purchased product. Makios Technology disclaims any obligation to provide technical support, user manuals, tutorials, or any other form of guidance related to the product’s use.
General Provisions
- Acknowledgment of Policy: By purchasing a product from Makios Technology, the customer acknowledges and agrees to the terms and conditions set forth in this shipping and return policy. This acknowledgment includes understanding the customer’s responsibilities for shipping, insurance, the non-returnable nature of the product, and the as-is condition of all products.
- Amendments and Revisions: Makios Technology reserves the right to amend or revise this policy at any time. Any changes will be communicated to customers through appropriate channels and will be effective immediately upon publication.
By adhering to these detailed policies, Makios Technology aims to ensure clarity, fairness, and efficiency in all transactions while maintaining a high standard of customer satisfaction and operational effectiveness.
